Privacy Policy

Information in accordance with Articles 13 and 14 of the General Data Protection Regulation (“GDPR”).
  1. Personal data

1.1

We, cnew Marketplace GmbH, take data protection very seriously. That is why we would like to explain to you how we handle your data and what your rights are. The Austrian and European data protection regulations form the basis for this.

1.2

Personal data is any information relating to an identified or identifiable natural person (called the “data subject”). Examples include name, address, email address, telephone number, date of birth, age, gender, social security number. There are also special categories of personal data (so-called “sensitive data”). The GDPR understands this to mean, for example, health data or data related to criminal proceedings.

1.3

If you wish to use our services or visit our website, it is necessary for us to process personal data. In doing so, we process the data you provide to us and those that result from the business relationship or that we collect from third parties.
  1. Responsible
The data controller within the meaning of the GDPR is
Email: service@cnew.com Website: www.cnew.com
  1. Collection and processing of personal data

3.1

If you apply as a reseller on our platform, we will collect the following data from you:
  • Company
  • Head office
  • Phone number
  • VAT identification number
  • Tax identification number?
  • IBAN
  • Account Holder
  • Personal data of persons who own more than 25% of the company (name, date of birth, identification number of an official photo ID, address, scan of the official photo ID)
  • Agreement to the General Conditions

3.2

If you make an online purchase in our online store, we collect the following data from you:
  • First name
  • Name
  • E-mail
  • Delivery address
  • Phone number
  • Billing address, if applicable
  • Sex (title)
  • Sales identification number, if applicable
  • Ordered items
  • Selling price of the item
  • Total price of the order
  • Payment method
  • Shipping method

3.3

For technical reasons, each time you access our website, your browser transmits certain data to our web server. This data is collected exclusively for statistical and technical purposes, for example to ensure the smooth running of our service operations. The following data is collected:
  • the IP address
  • the date and time of access
  • username and password

3.4

Other personal data are only recorded if you provide them yourself. Such notification is possible on our website if you contact us via our contact form. The following data is collected: - First name - Last name - Email address - Phone number (optional) - Your message
  1. Legal basis for data processing

4.1 Contractual obligations - Art 6 paragraph 1 lit b of the GDPR

We have a contractual relationship with buyers and distributors. This gives rise to certain contractual obligations that make the processing of personal data necessary. The purposes of data processing are based on our general terms and conditions.

4.2 Legal obligations - Art 6 para 1 lit c of the GDPR

The processing of personal data may be legally necessary because cnew Marketplace GmbH is legally obliged to do so. Examples include:
  • Tax obligations

4.3. Legitimate interest - Art 6 para 1 lit f of the GDPR

If the processing of personal data is necessary to safeguard a legitimate interest of our company or a third party, Article 6, paragraph 1, point f of the GDPR serves as the legal basis.
A legitimate interest exists in particular:
  • to ensure the operation and administration of our website,
  • to be able to respond to your contact via our contact form,
  • to be able to carry out direct marketing communications,
  • when using our web analytics tools,
  • to ensure network and data security,
  • for technical support of our users.
  1. Cookies and server log files

5.1.

We use cookies on our website. A cookie is a small text file that stores internet settings. Almost all websites use cookie technology. It is downloaded from your internet browser the first time you visit a website. The next time you visit this website with the same device, the cookie and the information stored therein will be sent back to the website that generated it (first-party cookie) or to another website to which it belongs (third-party cookie). This allows the website to recognize that it has already been called up with this browser and, in some cases, to change the content displayed. Some cookies are extremely useful because they can improve the user experience when you return to a website that you have already visited several times. Provided that you use the same device and browser as before, cookies remember, for example, your preferences, tell you how you use a page and adapt the offers displayed to your personal interests and needs.

5.2

Strictly necessary cookies, also known as "strictly necessary" cookies, ensure functions without which you would not be able to use this website as intended. These cookies are used exclusively by cnew Marketplace GmbH and are therefore first-party cookies. They are only stored on your computer during the current browser session. These cookies ensure, for example, when changing pages, the functionality of a change from http to https and thus compliance with the increased security requirements for data transmission. This cookie also stores your decision regarding the use of cookies on our website. If you do not wish to receive cookies, you can set your browser so that you are informed about the use of cookies and only allow them on a case-by-case basis. If you decide to deactivate cookies, the functionality of our website may be restricted.

5.3

First-party cookies on this website that require consent: Cookies that, according to a purely legal definition, are not absolutely necessary to be able to navigate the website, nevertheless perform important tasks. Without these cookies, functions that enable comfortable navigation on our website, such as saving a language selection you have made, are no longer available and must therefore be requested again on each page.

5.4

Third-party cookies requiring consent: cnew Marketplace GmbH also integrates third-party content into this website. An example of this is the integration of Facebook services. These third-party providers can theoretically set cookies while you are visiting our website and thus receive information, for example, that you have accessed our website. Please visit the websites of the third-party providers for more information on their use of cookies. If you have decided not to give your consent or to revoke your consent to the use of cookies requiring consent, you will only receive those functions of our website whose use we can guarantee without these cookies. In this case, parts of the website that potentially offer the technical possibility of integrating third-party content and thus setting third-party cookies will not be accessible to you. You will be informed of this by a corresponding notice. If you still wish to use the content of the website in such a case, this is possible with the provision of your declaration of consent to the use of cookies that require consent. If you generally do not wish to allow cookies, you can set this preference in your browser.

5.5

The following first party cookies are used by cnew:
  • Cookie banner cookie : used to store whether the use of cookies has been accepted (permanent cookie, so it remains stored for several sessions)
  • Cart cookie : saves products added to the cart (permanent cookie, so it remains saved for several sessions)
  • Token cookie : is used to stay permanently logged in to the website
  • Checkout stats : allows you to analyze the purchasing process

5.6

If you subsequently delete all your cookies, it will be necessary to repeat the opt-out process; the same applies when you visit this website from other computers. If your security settings are too high and the cookie is blocked, we will not be able to execute your opt-out request. You will be informed in this case and will have to repeat the opt-out process with lower security settings.

5.7

To optimize our website in terms of system performance, user-friendliness and the provision of useful information about our services, the website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes your Internet protocol address (IP address), browser and language setting, operating system, referrer URL, your Internet service provider and date/time. There is no aggregation of this data with personal data sources. We reserve the right to examine this data retrospectively if we become aware of concrete evidence of illegal use.

5.8

We use your personal data and purchase information to conduct marketing analyses and to communicate about products, offers and news. This information includes the following: email, name, address, language, IP address, website usage information and products purchased. If you wish, you can unsubscribe from promotional emails at any time.
  1. Web analytics

6.1

Our website uses Google Analytics. This is a web analytics service provided by Google Inc. Google Analytics uses cookies. Your IP address is recorded by these cookies. If possible, your IP addresses will be shortened before being saved or analyzed and thus anonymized. This takes place within the European Union or the European Economic Area. In exceptional cases, however, your IP address will be sent to a Google server in the USA and anonymized there. We use the data recorded by Google Analytics cookies to understand the behavior of users of our website. You can refuse the storage of Google Analytics cookies by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.

6.2 Exit Mist

Our website uses Exit Mist. This is a web analytics service provided by Exit Mist Inc. Exit Mist uses cookies. Your IP address is recorded by these cookies. If possible, your IP addresses will be shortened before being saved or analyzed and thus anonymized. This takes place in the USA. Exit Mist is used to display information in the form of pop-ups. You can refuse the storage of Exit Mist cookies by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.

6.3 Hotjar

Our website uses Hotjar. This is a web analytics service of Hotjar Ltd. Hotjar uses cookies (see table below). Hotjar is used to improve the user experience and analyze user behavior. User behavior is recorded anonymously using screenshots. You can refuse the storage of Hotjar cookies by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.
More information about data protection at Hotjar is available here .
You can unsubscribe from Hotjar here .
Name Description Validity periods
_hjClosedSurveyInvites Hotjar Cookie. This cookie is set once a visitor interacts with a survey invitation modal pop-up. It is used to ensure that the same invitation does not reappear if it has already been displayed. 365 days
_hjDonePolls Hotjar Cookie. This cookie is set once a visitor completes a survey using the Feedback Poll widget. This is to ensure that the same survey does not reappear if it has already been completed. 365 days
_hjMinimizedPolls Hotjar Cookie. This cookie is set once a visitor minimizes a feedback survey widget. It is used to ensure that the widget remains minimized when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets Hotjar Cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. This is to ensure that the same form does not reappear if it has already been filled out. 365 days
_hjMinimizedTestersWidgets Hotjar Cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget remains minimized when the visitor navigates through your site. 365 days
_hjIncludedInSample Hotjar Cookie. This session cookie is set to let Hotjar know whether that visitor is included in the example used to generate funnels. 365 days

6.4 Klaviyo

Our website uses Klaviyo. This is an email service from Klaviyo Inc. Klaviyo uses cookies. Klaviyo is used to send emails to customers and users. User behavior is analyzed in order to send appropriate emails. You can refuse the storage of cookies by Klaviyo by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.

6.5 Freshchat

Our website uses Freshchat. This is the chat program of Freshworks GmbH. Freshchat uses cookies. Freshchat is used to offer a live chat. This live chat can be used to communicate between cnew and the user. The data transmitted via the live chat is processed by Freshchat and stored in the Freshchat Messenger. Under certain circumstances (for customer service requests), the transmitted data may be automatically transmitted to third parties (Zapier, Freshdesk) in order to respond to customer requests. You can refuse the storage of Freshchat cookies by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.

6.6 TrustedShops

The Trusted Shops trustbadge is inserted on this page to display our Trusted Shops trustmark and all the collected reviews or to offer buyers Trusted Shops products after an order.
The purpose is to protect our overriding legitimate interests in the optimal marketing of our products within the framework of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services associated with it are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
When you access the Trustbadge, the web server automatically saves a so-called "log file" containing, for example, the name of the requested file, your IP address, the date and time of the access, the volume of data transferred and the Internet service provider that made the request (access data). This access data is not used and is automatically deleted no later than seven days after the end of your access.
Further personal data will only be transmitted to Trusted Shops if you have given your consent after placing an order or if you have already registered for use of Trusted Shops products. In this case, the contractual agreement between you and Trusted Shops applies.

6.7 Pixel Twitter

Our website uses the Twitter pixel. These are cookies from Twitter Inc. The Twitter pixel is used to analyze user behavior. This data may be processed in the USA or the EEA. You can refuse the storage of Twitter pixels by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.

6.8 Pixel Facebook

Our website uses the Facebook pixel. These are cookies (see below for details) from Facebook Inc. The Facebook pixel is used to analyze user behavior. This data may be processed in the USA or the EEA. You can refuse the storage of the Facebook pixel by selecting the settings of your browser software accordingly. Please note, however, that this may cause our website to malfunction.
The Facebook pixel records these five types of data:
  • HTTP Headers : Everything that is present in HTTP headers. HTTP headers are a standard web protocol sent between any browser request and any server on the Internet. HTTP headers contain IP addresses, information about the web browser, the location of the page, the document, the referrer, and the website visitor.
  • Pixel specific data : This includes the pixel ID and the Facebook cookie.
  • Button Click Data : This includes all buttons that website visitors clicked, the labels on those buttons, and any pages that were viewed as a result of the button click.
  • Optional values : Developers and marketers can optionally send additional information about the visit using custom data events. Examples of custom data events include conversion value, page type, and more.
  • Form Field Names : This includes the names of webpage fields such as “Email,” “Address,” and “Quantity” that are filled out when purchasing a product or service. The pixel only collects field values ​​if the advertiser includes them in advanced matching or under optional values.

6.9 AdClear

We use the services of AdClear GmbH ("AdClear") to collect statistical information for campaign tracking and thus optimize the offer accordingly for our customers. For this purpose, "cookies" (text files that are stored on your computer) are used. The categories of data processed include contract data (order value, shopping cart and order number) and computer usage data (IP address in anonymized form).
As a visitor to the website, you have the right to object to the storage of recorded data. You can opt out of the acquisition of AdClear campaign tracking. To do this, a cookie with the name "adclearoptout" is set by our domain. This objection is valid as long as you do not delete the cookie. The cookie is set for the domain, per browser and users of a computer. If you access our website from multiple devices and browsers, you must again object to the collection of data on each device and browser separately.
Disagree with AdClear campaign tracking (a black or white screen then appears): for www.cnew.at , for www.cnew.de.

6.10 Disabling all third-party cookies

We offer all our users the ability to opt out of third-party cookies with just one click.
Click here to opt out of third-party cookie collection.

6.11 Klarna

The use of the payment methods "payment", "installment sale" and "debit note" presupposes a check of your creditworthiness. Therefore, we transmit your data as part of the preparation of the purchase and processing of the purchase contract to Klarna for the purpose of checking your address and creditworthiness. Please be understanding: please note that we can only offer you payment methods that are admissible on the basis of the results of your creditworthiness check. You can find more information on Klarna's terms of use here. You can find general information about Klarna here. Your personal details will be processed by Klarna in accordance with the applicable data protection regulations and as set out in Klarna's Privacy Policy.
The customer has the right or legal right to withdraw or object to this data processing agreement. Further information can be found in Klarna's data protection provisions.
  1. Social plugins
Our website uses social plugins ("plugins") of the microblogging service Twitter operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are recognizable by the Twitter logo in the form of a blue "Twitter bird". When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Twitter servers.
The content of the plug-in is transmitted directly by Twitter to your browser and integrated by it into the website. By integrating the plug-in, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Twitter account or are not logged in. This information (including your IP address) will be transmitted directly by your browser to a Twitter server in the USA and stored there. Visiting our website can be directly associated with your Twitter account if you are logged in.
If you interact with the plug-ins, for example by pressing the "Tweet" button, this information is also transmitted directly to a Twitter server and stored there. The information will also be published on your Twitter account and visible to your contacts. For more information on the purpose and scope of data collection, its processing and use by Twitter, as well as your rights and the adjustment of various settings relating to the protection of your privacy, please refer to Twitter's data protection policy: https://twitter.com/privacy .
Log out of Twitter before visiting our site if you do not want Twitter to associate the data collected with your account. You can also completely prevent the loading of Twitter plugins with add-ons for your browser.
  1. Transmission of data to third parties

8.1

Due to the complexity of some data processing processes today, it has become essential for us to provide certain services with the help of third parties. Sharing anonymous user data with third parties allows us to personalize our advertising more effectively. All processors to whom personal data is provided are contractually obliged to treat it confidentially and are only authorized to process your data in the context of their service provision.

8.2

The data relevant in each individual case are transmitted to the following authorities on the basis of legal provisions or contractual agreement:
  • Klaviyo Inc : Email program that sends purchase confirmation
  • TrustedShops GmbH : asks customers to rate products they have purchased
  • Hetzner Online GmbH : Data Center
  • Google Cloud Platform (Google Ireland Limited) : data center
  • Google Sheets (Google Inc) : order data management
  • Freshdesk Inc .: Customer inquiry management and response program
  • Zapier Inc .: A program that transmits data between different processors
  • Mailparser Inc .: a program that automatically reads data from emails and passes it to processors
  • Stripe Inc : payment service provider
  • PayPal (Europe) S.à rl et Cie, SCA : payment service provider
  • Rakuten Advertising : is a third party company that uses cookies on the website, you can view their privacy policy at this address: https://rakutenadvertising.com/legal-notices/services-privacy-policy/
  1. Transfer of data to third countries
If applicable, the possible recipient of your personal data is located outside the European Union or processes your personal data there. The level of data protection in other countries may not correspond to the level of protection in force in Austria. cnew Marketplace GmbH only transmits your personal data to countries for which the European Commission has decided that they have an adequate level of data protection. Alternatively, we take measures to guarantee all recipients an adequate level of data protection, for which we conclude standard contractual clauses (2010/87 / EC and / or 2004/915 / EC).
  1. Data retention
Your data will be retained for as long as necessary for the purposes for which it was collected. However, we may be legally obliged to store certain data for a certain period of time. We ensure that your personal data is processed in accordance with this data protection declaration for the entire duration.
  1. Your Privacy Rights

11.1

As a data subject, you have the right to be informed at any time about your stored personal data, their origin and recipient and the purpose of the data processing. You also have the right to correct and transfer your data and, if necessary, to object, restrict processing or delete the processed data.

11.2

Your request for information, deletion, rectification, opposition and/or transfer of data can be addressed to the contact person mentioned in point 12 of this declaration.

11.3

If you believe that the processing of your personal data by cnew Marketplace GmbH violates applicable data protection law or that your data protection claims have been violated in any other way, you can complain to the responsible supervisory authority. In Austria, the Data Protection Authority is responsible for this.
  1. Contact person
If you have any questions about the processing of your data or wish to exercise your (information) rights, please contact:
Peter Windischhofer service@cnew.com
  1. Changes to the Privacy Policy
We reserve the right to adapt this data protection declaration if necessary, for example due to technical developments or legal changes, or to update it in the context of offering new services or products. The updated data protection declaration is published on our website. Please consult the corresponding page regularly.